EMS Management Training

Comment

Comment by Skip Kirkwood on December 23, 2008 at 8:32am

Hi Bruce,

We use a variation called "adjusted total unit hour utilization" to measure ambulance productivity across the system. While the original UHU measured only transports per unit hour, we felt that this wasn't an accurate measure of paramedic workload. So we started with ALL calls (whether transported or not), added dispatched move-up and cover assignments, and then adjusted that by the average time on task (which turns out to be more than one hour per activity). This gives us a number that includes all "movement" work. It doesn't capture time involved in doing house duties, etc., but it seems to work.

One of the things we use this measure for is to adjust shift duration for safety. Through additional study we found that when this measure passed 0.4, our crews did not get sufficient uninterrupted hours of sleep to work safely for 24 hours. So, when the UHU(at) approaches 0.4 for a particularl unit, we move it from 1 x 24 staffing to 2 x 12 staffing.

We monitor quite a few other performance measures, but that is really the only one that measures productivity.

Happy Holidays!

Skip

Comment by Kay Vonderschmidt on December 20, 2008 at 9:22am

thanks for the link - I have seen this and I think it's great. Each class I had in my Bachelors for PA and the Master for PA I was able to relate back to EMS.

Comment by Bruce Evans on December 20, 2008 at 2:31am

The public administration degree should be at the masters level. Many of the technical aspects of EMS management (i.e. billing, fleet, safety and training are not covered in a pub admin degree. SInce the FESHE courses are recommneded core ocurse they could be place into what would be electives in a BS in PUB Adm. Most Public admin degree cover political economy, research, government structure, ethics, advanced HR topics. Google "FESHE EMS" for the exact content.

Comment by Kay Vonderschmidt on December 19, 2008 at 8:23pm

The EMS Management degree is a good idea - but how is it going to be different from a public administration degree? Most of the Fire/EMS/PD people around here get the public admin degree

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