What kinds of things does your agency do to connect with the public?
Nothing, not that am proud of that, but its true.
We attend community events, like fundraisers or high school games. Not necessarily as standby, but just to expose ourselves to the community and we do things like hand out stickers, or let the kids explore the ambulance. We would love to hear other ideas though, so I'm interested to see what other people do.
We should be doing things every day to connect with the public - and most of us and our agencies do, without really thinking about it. Sometimes it's in a good way, sometimes not.
Mr. Graham's presentation was great - but it was not as much about building public trust as it was about "not loosing" public trust. He talked about how one "bad news" event can destroy public trust for a whole agency. Some of his big points were:
All of these things help create a "high reliability organization" that is immunized against trust-destroying events.
This was a great session!