Rob Lawrence, COO of the Richmond Ambulance Authority, talks about how his agency envisions safety as a jigsaw puzzle, then builds up the safety culture piece by piece. He advocates a “safety doctrine” in which safety it taught “from the get-go,” so that every link in the chain is strong.
How does your department use after-action reviews to enhance the culture of safety?
What communication problems hinder your safety?
Does your department take a complete approach delivering lessons learned or is it simply a matter of identifying blame?
People who have old fashioned beliefs--won't wear a helmet, won't wear reflective vests, even won't wear seat belts. Then, when you try to get them to do these things on the scene, they give the officer a lot of backchat instead of doing what they are told. Interestingly enough, some of these are not the old guys, they are the youngsters who know everything.
We review these things but it is hard to get anything to change. Typically it is reviewed in a meeting so the whole company can hear, then the rest of us can learn from it, and usually do.
The point is the lesson and the correction. Rarely is any disciplinary action taken.